I was born and raised in rural Missouri on a large farm. I attended Central Methodist College, and shortly after college, I met and married my best friend! My husband and I own and operate our family farm, where I am able to have my four horses, and are currently building our forever home!
September 5, 2019
"What a totally joyful experience to refinance my home with your company. Erin and Kristie were the best loan officer and transaction coordinator I have ever had the experience of working with. (My apologies for the dangling preposition!) First I haad already contacted PennyMac for my refinance. Erin called me and I told her I was in process with another loan company, but she said if I ran into any trouble, she would be glad to help. Well, I did and she did. That's what a good customer focus individual does and Erin won my business. Further interactions with her validated my first impressions and more so. She clearly was your best loan officer. And just when I thought she was your only exceptional employee, along came Kristie your transcaction coordinator. The level of superior service never dropped off. I have over 15 morthages and refinancings, and I nver had a more pleseant proess of closing a loan. Kristie was professional and so easy to work with. She new her job and new what was needed for her underwriter and was always willing to work with me to satisfy all the lowan requirements. I am fortuante to have had the wonderful experience of working with your two best representatives. If I were working, I would hire them in a yoctosecond, but they experience with thermo nuclear weapons is lacking, lol. These folks deserve a big bonus, because I'm recommending your company to my friends for a small finder's fee. Thanks again for a great experience. "
MH Chaffin Jr